Booking conditions
Reservations are subject to availability and confirmation of payment.
In order to confirm the reservation, the guest must make the respective payment, in accordance with the terms of each accommodation.
The prices of the booking fees, deposit, cleaning fee or other fees are those announced at each moment on the page of each accommodation.
A security deposit is required for all accommodation to cover any damage caused to the property and/or condominium. The amount of the deposit will be withheld 48 hours before the start of the reservation, online. Guests will not be charged any amount and the deposit is a hold that will not allow them to access these funds until the hold is canceled.
If there is no damage to the property during the stay, the amount of the deposit will be canceled after check-out using the same credit card, which will be up to 7 days after check-out.
If the property is not in the same condition, the deposit will be withheld until the damaged items have been paid for.
The reservation will be subject to cancellation if it is not possible to make an authorization hold on the amount of the deposit, so it is important that the guest makes sure that their credit card is valid and has sufficient funds. If it is not possible to authorize a hold on the deposit amount, you will be notified by email or SMS and you will have 12 hours to try another payment method.
All prices include VAT at the legal rate in force.
Payment methods
Reservations can be paid for by American Express, Visa or MasterCard credit card.
Guests are also subject to the particular rules available at each accommodation.
Pre-check-in
Upon completion of the reservation, the reservation holder will receive an email and/or SMS from DOISPONTOZERO with confirmation of the reservation and with important explanations about the accommodation and information about additional services (such as extra cleaning services).
Guests will be asked to fill in an Accommodation Form, which is of the utmost importance for preparing their stay.
The Accommodation Form will ask for the time of arrival, the total number of people staying - so that we can provide the right amount of bed linen and bath towels - as well as information required by the foreigners and border services (name, country of origin, date of birth, passport or ID card number).
Guests must indicate the exact number of people on the Accommodation Form. The number of guests specified in the booking cannot exceed the number of guests present in the accommodation. If the number of guests exceeds the limit, DOISPONTOZERO reserves the right to require guests to leave the accommodation without any compensation or refund of fees paid.
DOISPONTOZERO assumes no responsibility for incorrect or non-completion of the Accommodation Form.
Any attempt to alter and/or violate the original information will invalidate the Accommodation Form and will be subject to cancellation of the reservation.
Cancellation Conditions
After the booking has been confirmed, the following fees will apply in the event of cancellation:
a) The guest will pay 50% of the total amount of the reservation, in case of cancellation up to 30 days before check-in.
b) The guest will pay 100% of the total amount of the reservation in case of cancellation less than 30 days before the check-in date.
If there is an overbooking situation (i.e. simultaneous bookings in the same accommodation) in the Accommodation booked by the Guest, the Guest expressly acknowledges and accepts that DOISPONTOZERO will rebook the Accommodation in the same category (in any case, ensuring that the quality of the Accommodation provided is not inferior to that of the Accommodation booked by the Client), at no additional cost to the Guest, and without the Guest being entitled to any compensation from DOISPONTOZERO.
Conditions of stay
The reservation holder must be at least 18 years old and must remain in the booked accommodation for the duration of their stay. Guests under the age of 18 can only be accommodated if accompanied by an adult who is the reservation holder.
The reservation holder must provide a valid address, telephone contact and email address.
No pets (of any breed, size or age) are allowed in DOISPONTOZERO accommodation. DOISPONTOZERO reserves the right to require guests to leave the accommodation without any compensation or refund of fees paid if any animal is found inside.
Smoking is not permitted inside the accommodation.
Under the terms of Article 45(1)(a) of the Convention Implementing the Schengen Agreement, the accommodation of foreign nationals must be reported to the SEF, meaning all those who do not have Portuguese nationality.
For the purposes of the previous paragraph, all guests with foreign nationality must provide all the information relating to their identification, no later than the check-in date, via the Accommodation Bulletin.
Guests must notify DOISPONTOZERO of any damage to the accommodation, contents, equipment or accessories that occurs during their stay, even if the guest considers the damage to be regular wear and tear and not their fault. If the guest fails to notify DOISPONTOZERO of such damage, they may be held responsible for it.
Additional services
DOISPONTOZERO offers various additional services to guests, such as cleaning and laundry services, cribs.
All additional services are available on request and are subject to confirmation of availability.
DOISPONTOZERO is not responsible for any services provided by external suppliers.
Check-in and Check-out
At the time of check-in, identification documents will be requested from the person responsible for the reservation, as well as from all foreign guests, for the purposes of confirming the information provided.
Unless otherwise agreed, occupancy of the accommodation on the check-in date will be between 3pm and 10pm.
Late check-ins will be charged a flat fee of €20, which must be paid at the time of check-in.
Check-out is by 11:00 a.m. and all guests must leave the accommodation by the scheduled time. Guests must inform the desired check-out time so that a member of the DOISPONTOZERO team can be present.
If it is not possible for a member of the DOISPONTOZERO team to be present at check-out time, the guest may leave the keys on the main desk inside the accommodation and close the door. Guests must NOT leave their keys in the door lock.
If the guest refuses to leave, DOISPONTOZERO reserves the right to enter the accommodation, remove their belongings, change the locks and also to take any other action that may be necessary. (The guest will be responsible for the costs of any such action).
Any changes to check-in and check-out dates and times must be confirmed by DOISPONTOZERO. In the event of delays, without prior notice and without confirmation from DOISPONTOZERO, a penalty of 20 EUROS will be charged.
At the time of check-in, DOISPONTOZERO only provides ONE set of keys, and guests must take care not to lose it or leave it inside the apartment. Guests must return all keys at check-out.
Additional fees will be charged for lost keys or lock-outs. Fees are charged as follows:
Lost keys (price per key) - 30 euros
Emergency visit (between 9:00 a.m. and 6:00 p.m.) - 10 euros
Emergency visit (between 6pm and 9am) - 25 euros
If it is necessary to hire a locksmith service, the guest will be responsible for the full amount charged by the service provider.
The service provider's fee is based on complexity, materials, time spent and other variables.
DOISPONTOZERO is not responsible for any items left inside the apartment after the guest has left. Any belongings found in the apartment can be returned on request. The guest is fully responsible for all expenses related to the process of returning their belongings.
Cleaning, sheets and towels
The accommodation will be cleaned before guests arrive. DOISPONTOZERO's basic service includes a set of towels, bed linen and some toiletries for each booking.
Additional cleaning services and products, including changing sheets and towels, are available for an additional fee.
Guests should keep their accommodation as tidy and clean as possible, returning it in the best possible condition at check-out so that DOISPONTOZERO can welcome the next guest.
Guests should not leave garbage inside the accommodation, by the door or outside the door of the building (where applicable), and should use the garbage cans in the street intended for this purpose.
Equipment, furniture and items in the accommodation
If an appliance does not work, or if guests are unsure about how to use any of the equipment in the accommodation, they should contact the host responsible at DOISPONTOZERO.
No alterations to the accommodation or its contents are permitted.
All items found in the accommodation belong to the owner and must not be moved or removed from the property during the stay.
Maintenance and special requests
Any and all problems within the accommodation (e.g. electrical problems, equipment malfunctions, water leaks) must be reported immediately to DOISPONTOZERO by email or telephone. Depending on the problem, resolution can take up to 72 hours, or longer if it depends on third-party services.
While respecting guests' privacy, DOISPONTOZERO reserves the right to access the accommodation at any time, if necessary, for inspections, repairs and emergencies.
Baby cribs can be requested in advance, but are limited to availability at the time.
Noise, Illegal activity, Security
According to the law, the night-time rest period is between 10 p.m. and 8 a.m., so guests must maintain silence.
Guests should not disturb the neighbors, namely by opening or closing the door of the accommodation or the door of the building in which it is located (where applicable).
Reservations are not accepted for illegal or immoral activities.
The guest whose name is on the booking confirmation email will be responsible for the behavior of the entire group and agrees to avoid any and all illegal activities.
Guests are not allowed to invade the owner's privacy or publish anything that could allow third parties to identify the address of the property or the identity of the owner (even if such information is already in the public domain).
Guests are primarily responsible for their own safety during their stay with DOISPONTOZERO. Guests must listen to any instructions or explanations provided by DOISPONTOZERO during check-in.
If a guest becomes aware of anything during their stay that they believe to be a risk to their health and safety, they must inform DOISPONTOZERO immediately. When leaving the accommodation, guests should make sure that they leave appliances switched off, windows closed, air conditioning, central heating and lights off.
Responsibility
DOISPONTOZERO's service is legally limited to its accommodation and its relationship with guests during their stay. DOISPONTOZERO will not be responsible for any occurrences outside the confines of the accommodation, such as cleaning and maintenance of the building, outside noise, construction, neighbors or any other matter not directly related to the accommodation itself.
The photos and descriptions of the accommodation are produced by DOISPONTOZERO. Minor changes to the accommodation may occur in relation to the photos on the website, without compromising its general condition or amenities.
DOISPONTOZERO will not compensate guests, refund fees or transfer guests to other accommodation based on the appearance of the accommodation or its surroundings. It is the guests' responsibility to ensure, before booking, that the area or neighborhood they choose to stay in is to their liking.
DOISPONTOZERO is not responsible for any damage caused, directly or indirectly, that may occur during guests' stay in the accommodation, such as personal injury, theft, robbery or criminal behavior, losses due to fire or misconduct, etc. The same applies in relation to any deficiencies in the supply of gas, electricity, water, telephone or internet.
All thefts, robberies or any criminal behavior must be reported by guests immediately to DOISPONTOZERO, as well as to the competent police or judicial authorities.
DOISPONTOZERO is not responsible for any potential delays, accidents, losses or changes to timetables or rates related to the services of our suppliers. DOISPONTOZERO is not responsible for errors and/or omissions, false statements by third parties, disputes between a guest and a third party, or the content of external links other than the one on which the booking was made.
In the event that guests do not comply with these terms and conditions, or in the event of bad behavior on the part of guests, DOISPONTOZERO reserves the right to require them to leave the accommodation without any compensation or refund of fees paid.
Legislation and Fortuitous Events
This agreement is between the guests and the company DOISPONTOZERO, which is duly authorized to provide the rental of the accommodation. This agreement grants guests permission to occupy the accommodation for the period and under the terms agreed.
Guests are not tenants of the accommodation and do not have exclusive possession of it. In the rare event that a booked accommodation becomes unavailable due to damage caused by any circumstance not attributable to DOISPONTOZERO, such as water or gas leaks, DOISPONTOZERO will not be responsible for the inconvenience caused, however, it will take all necessary measures to move the guest to an accommodation with similar characteristics.
If guests do not accept the move, the full amount (excluding costs related to the days the apartment was used by the guest, if applicable) will be refunded, but neither the owner nor DOISPONTOZERO will be liable to guests for any additional amount in relation to the cancellation of the reservation. DOISPONTOZERO will not be responsible for the possible theft of objects left in the accommodation.
Changes and applicable jurisdiction
DOISPONTOZERO reserves the right to update its terms and conditions at any time, as necessary. It is the responsibility of the parties using the DOISPONTOZERO service to review these terms and conditions in the event of a change before making a reservation.
By agreeing to use the DOISPONTOZERO service it is understood that the guest accepts any changes and that all parties will comply with those changes. These terms and conditions do not affect the rights of guests.
These terms and conditions are subject to Portuguese law. The Portuguese Courts have exclusive jurisdiction in the event of legal action relating to any booking of accommodation with DOISPONTOZERO.